Customer Invoice

The creation of a customer invoice is part of the Order-To-Cash business process.

1. How to create customer invoces #

Customer invoices may be created  in different ways:

• Invoice entry with sales order (with “Create Billing Documents” app)
• Invoice entry without sales order (with “Create Outgoing Invoice” app)
• Via billing plan
• Mass upload of invoices

There are automated workflows to facilitate the exchange of information between departments (logistics, wharehouse management, accounting).

2. Customer Invoice Lifecycle #

Main stages of the lifecycle:

1. Customer invoice creation.
2. Post accounts receivable.
3. Invoice corrections (if necessary).
4. Payment, and handle payment differences if necessary.
5. Clear customer invoice.
6. Issue correspondence.

3. Main fields #

At header level

• Journal entry date: This is the date on the invoice.
• Posting date: When it’s recorded.
• Journal entry type: invoice, credit memo.
• Company code.
• Currency.

At item level – General

• Account.
• Amount (credited or debited according to it’s posting key).
• Item text.

At item level – Payment 

• Payment method, such as direct debit or bank transfer.
• Payment terms.

At item level – Taxes

• Tax Code.
• Tax G/L account.
• Tax base amount.
• Debit/Credit tax amount.
• Tax rate.

4. Related transactions and apps #

4.1. Create Outgoing Invoices app #

Use this app to create customer invoices without a sales order.

Enter the basic data: Customer, invoice date, posting date, total amount, tax code.

Check the payment tab: This information comes from the customer master data as a default value, such as payment terms or payment method.

Enter item data: Revenue G/L account, amount, and additionally CO objects such as profit center if the company use them.

4.2. Create Billing Documents #

Use this app to create a billing document (invoice) from a sales document. Select it and clic on “Create Billing Documents”:

This presents a generated invoice not saved yet. Once you save the invoice you have to clic on “Post Billing Document” to create the journal entry:

4.3. Other apps #

“Upload Customer Open Items” app.

“Manage Journal Entry” app.